Warranty Durability and Customer Service
This isn’t the most expensive kitchen appliance, but it is certainly not cheap. I prefer to buy appliances with a great warranty like with Vitamix.
The warranty for the Zojirushi NS-LAC05XT is a standard 1-year manufacturer’s warranty. Zojirushi does not cover shipping fees. This product seems to be pretty durable. In my research, I didn’t find any consistent issues that stood out to me. But there will always be complaints, but I didn’t come across any apparent defects that crop up over and over again, none that would prevent me from buying.
Customer service for a rice cooker is probably only going to be an issue if there is a problem with your unit. So naturally, you would want to know what it’s like to call the customer service line.
The customer service number is 1-800-733-6270.
What Do Customers Think About the Zojirushi NS-LAC05XT
I’ve come across many reviews from customers that were happy with their Zojirushi NS-LAC05XT. There were also some complaints, but nothing that I found that would scared me off of this product.
Click here to read reviews on Amazon
For some users, discovering the Zojirushi NS-LAC05XT was serendipity. “Restaurant quality rice”, is what some stoked customers said about their experience with this rice cooker. Other reviewers compared their experiences between the Zojirushi NS-LAC05XT to that of “cheap” rice cookers. There was no comparison. The cheap rice cookers scorched the bottom of the inner pan and the water boiled over.
Other reviewers considered cheaper alternatives but arrived at the universal truth; you get what you pay for. For serious cooks, a few customers thought this is the entry level rice cooker. Some reviewers whom ranked the Zojirushi NS-LAC05XT highly, touted the brand name as a true representation of quality.
Reviewers use this device to make other cereals too. Some users make steel-cut oatmeal, grits, and cream of wheat. Some even use this machine to make lentils. Convenience seems to be the biggest advantage in this machine. For busy people, there just isn’t enough time to prepare a fresh meal every day. Some reviewers uses this rice cooker to make oatmeal (porridge setting) in the mornings and brown rice for dinner.
Brown rice can take nearly 2 hours to fully cook, so you can see how this rice cooker can really come in handy. I came across reviewers who love brown rice and there is a bit of difference between brown and white rice. Taste is not the only difference, more importantly is the nutritional value of brown rice. Unfortunately, because of the difference in time needed to prepare brown rice, most people opt for white rice. This rice cooker will help you to consistently and easily prepare brown rice. There are lots of customers whom use this cooker mainly for brown rice.
Owners of “old-school” rice cookers are happy they no longer have to deal with the mess that comes with the glass top rice cooker. One over-the-top reviewer said she was going to get a tattoo of “Zojirushi” on her shoulder blade.
A Few Concerns…
We looked beyond the superficial negative reviews to determine if maybe there were some underlying issues with this rice cooker. One issue that was complained about more than once was that the Teflon coated heating pan started to peel. There were other critics that pointed to inconsistent performance, hard to understand instructions and even taste.
The Teflon issue can be a cause for concern, but it has been deemed safe, according to some sources. Okay, so even if it is safe, you still don’t want it in your food, right? I don’t blame you. I do however, offer this, when Sarah and I got our first set of non-stick pans, we would use forks, knives, and other abrasive utensils on these pans and of course we damaged them.
Since then, we’ve purchased non-stick pans from varying places (and price ranges), and they don’t wear out prematurely because we don’t abuse them. Perhaps some reviewers don’t know what utensils are safe to use on non-stick surfaces. Over time, the Teflon coating will wear out and peel, a solution is to buy a new inner pan.
Another complaint was that the instructions are hard to understand. I understood them fine. After reading through more reviews though, it does seem as though the directions miss a few points.
For example, some have complained that the measuring line for water on the inner pan does not state whether the line is for just the water or the water plus rice. The instruction manual does not address the concern.
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To the rice cooking challenged, like yours truly, the Zojirushi NS-LAC05XT rice cooker is a nice solution for couples or a small family of 3-4. It’s not the most expensive rice cooker, but it’s not a cheap one either. It’s a small investment, but the Zojirushi brand is recognized as one of, if not the best rice cooker manufacturer.
It’s not just about not being able to cook rice properly. Rice cookers also serve as a function in convenience. Imagine coming home and just as you turn the key to your door, your rice cooker starts playing a little jingle. Done. Rice cooked to perfection with no hassle. I love appliances that are practical and can easily justify a space on my counter.
The manual is pretty straight forward, and it even includes some recipes, and parts numbers for convenient part replacement if ever necessary. There are a few concerns, and no product is without flaws, but the Zojirushi NS-LAC05XT Micom rice cooker is in my opinion a good buy.