Warranty Durability and Customer Service
The plastic construction of the trays aren’t of the highest quality. Metal exterior construction would be more desirable, especially considering that this unit gets hot, and could cause the plastic to warp.
The warranty is just 1 year, which is standard fare at this price point. More expensive food dehydrators offer longer warranties, but with it you pay much more. I came across some reviews that claimed that customer service was poor.
A few users, that received his dehydrator without accompanying trays, claimed that customer service would not cover shipping cost of the new trays. It would’ve been cheaper for them to just purchase new ones.
Other customers claimed the complete opposite, stating that their issue was resolved easily when they called. They even claimed to reach a live person instead of menu prompts.
The customer service number is 1-800-288-4545.
What Do Customers Think About the Nesco FD-1040?
There is a lot of customer feedback available for this machine. Of the reviews, there is a variety of people whom have had different experiences. There are many customers that are satisfied with their purchase.
Click here to read reviews on Amazon
There are many customers that are satisfied with their purchase. There are a lot of reviewers that are new to dehydrating and are excited about their new purchase.
A few customers bought the Nesco GardenMaster after discovering how bad some store bought doggie treats are. They started using their new toy to create natural healthy treats for their pups.
Other customers, after purchasing 2 Ronco brand food dehydrators (that lasted for 15 years), and after considering an Excalibur dehydrator decided to go for the Nesco FD-1040. Surprisingly, they did not mention price as the deciding factor. Instead, they decided to go for the Nesco model because it would take up less space on their counter.
Actually, the small foot print (space it takes up) has been a huge advantage that several customers have made mention of.
The top mounting of the fan seems to be a very welcome upgrade over the prior models. Maybe that is why there hasn’t been a lot of resistance to the price. Savvy consumers seem to understand the value they get with this machine.
Compared to less expensive models, customers say that the Nesco Gardenmaster wins hands down. Surprisingly, it has been rated favorably over more expensive models by some seasoned consumers.
The timer isn’t just useful to have, it’s a deal breaker for some customers, as it would certainly be for me. I mean, unless you plan on keeping an eye on your dehydrator for hours, you must have a timer.
Experienced users recognize the value in a timer with shut-off.
While some have suggested that this is a “light weight” food dehydrator incapable of handling a lot of use, others are putting it to daily use making as much as 5 pounds of jerky at a time. Proof positive that this is a good choice for occasional and regular food drying.
A Few Concerns…
I looked at the poor ratings too, just to get a feel for what might be some underlying chronic issues. I’m usually not too concerned with one-off issues, as there will always be defective units that make it into the consumer home.
There were a few complaints about the Nesco FD-1040 not working after just a few uses. Some reviewers claimed that the Nesco dehydrator “quit working after the 4th use”, other customers claimed that their unit worked 2-times, then no heat. These could just be defective units or the result of damage during shipping. There is also the possibility of user error or even accidental abuse. In any case, these are issues that should be covered by the warranty.
Other complaints were that the dehydration process takes too long, some reviewers said that “sometimes it’s like a 24 hours process to get the fruit to dry completely”. Other customers stated that it did not fully dry kale chips. If these customers did not receive a faulty unit, then perhaps the user did not follow the directions completely.
Do yourself a favor, if you buy this food dehydrator or any other, it is very important that you follow the directions in the manual. If you overload the trays or don’t pay attention to the drying times, then you might end up disappointed.
Some of the complaints are worth consideration. A few users were disappointed with the number of trays included (four) with the dehydrator. Others say that the trays could be described as a bit flimsy. The trays are made out of a very thin plastic. There is no doubt that these trays could be made a lot better. Certainly, Nesco benefits from customers needing to purchase additional or replacement trays.